Privacy Policy

At Léana, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your data when you visit our website or use our services. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

 

1. Information We Collect

We collect personal information that you provide directly to us when you make a purchase, sign up for an account, subscribe to our newsletter, or communicate with us. This may include your name, email address, phone number, billing and shipping addresses, payment information, and any other details necessary for processing your orders.

Additionally, we collect information automatically when you visit our website, such as IP addresses, browser type, device information, and browsing history. This helps us improve the functionality and performance of our website.

 

2. How We Use Your Information

We use the information we collect for several purposes, including:

• Processing and fulfilling your orders
• Communicating with you about your purchases and account
• Sending promotional and marketing materials (with your consent)
• Improving our website and services
• Complying with legal obligations

 

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with third-party service providers who assist in our business operations, such as payment processors, shipping companies, and marketing platforms. These third parties are obligated to keep your information confidential and use it only for the purposes for which it was provided.

 

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. If you no longer wish for us to retain your information, you may request deletion by contacting us at support@leanathelabel.com.

 

5. Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

 

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your data. If you wish to exercise any of these rights, please contact us at support@leanathelabel.com.

United Kingdom: Under the UK GDPR and the Data Protection Act 2018, you have the right to access, rectify, erase, restrict, or object to the processing of your personal data, as well as the right to data portability. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

United States: Depending on the state in which you reside, you may have additional rights under applicable state privacy laws, including the California Consumer Privacy Act (CCPA) and similar legislation. These rights may include the right to know what personal data we collect, the right to delete your data, and the right to opt out of the sale of your personal data. We do not sell personal data.

European Union: We process your personal data based on your consent, the performance of a contract, legal obligations, or our legitimate interests, as outlined in this policy.

 

7. SMS Marketing Consent

We may collect your phone number for SMS marketing and transactional purposes. By providing your phone number, you consent to receiving text messages (SMS) from us. These messages may include order updates, abandoned cart reminders, promotions, reviews, and other notifications related to our services. You can opt out of receiving these messages at any time by replying "STOP" to any SMS message or following the opt-out instructions provided in the messages.

We use third-party service providers to operate our SMS marketing programme. Your phone number and consent data are shared only with these partners to enable and operate our messaging programme. We do not sell or share your phone number or consent data with third parties beyond what is necessary for these services.

To opt out of SMS marketing or transactional messages, reply "STOP" to any SMS message we send or contact us directly at support@leanathelabel.com.

 

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, improve website performance, and deliver targeted advertising. You can manage cookie settings in your browser, but disabling cookies may affect your ability to use certain features of our website.

Shopify Cookies: As our website is powered by Shopify, we also use Shopify's cookies to collect data that helps improve your shopping experience. These cookies are used for the following purposes:

• Session and persistent cookies: These cookies allow us to remember your preferences and ensure that your shopping experience is seamless.
• Analytics and performance cookies: We use cookies to gather information about how you use our website to improve its functionality and performance. This includes tracking website visits, referring websites, and other usage statistics.
• Advertising cookies: These cookies help us display personalised ads on third-party websites based on your browsing behaviour.

For more information about Shopify's cookie use, please refer to their privacy policy on their website.

You can control cookie settings in your browser or use third-party tools to block or manage cookies. However, disabling cookies may limit some features of our website.

 

9. Global Privacy Control (GPC) Signal

We honour the Global Privacy Control (GPC) signal, a privacy setting that allows users to opt out of the sale or sharing of their personal data in accordance with applicable privacy laws. If you have enabled GPC in your browser or device, we will respect your preferences regarding the collection, sale, and sharing of your personal data as required by law.

To ensure compliance with the GPC, please ensure that your browser or device is properly configured to send the GPC signal. You can learn more about GPC at globalprivacycontrol.org.

 

10. Data Transfers (International)

If we transfer your personal data outside your country of residence, we ensure that the data is protected in accordance with applicable privacy laws. We take appropriate safeguards, such as using Standard Contractual Clauses (for EU/UK transfers) and equivalent protections under US state law, to ensure your personal data is handled safely and securely.

 

11. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.

 

12. Children's Privacy

Our services are not intended for children under the age of 13 (or 16 in the EU/UK), and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

 

14. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at: support@leanathelabel.com